In case of complaints, the consumer must first contact the merchant. If the webshop is a member of WebwinkelKeur and the complaint cannot be resolved by mutual agreement, the consumer can contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has an active membership via:https://www.webwinkelkeur.nl/leden/. If no solution is reached, the consumer may submit the dispute to the independent dispute committee appointed by WebwinkelKeur. The ruling is binding for both merchant and consumer. Submitting a dispute involves costs, which are paid by the consumer.
Warranty
We care about our products and naturally do our best to deliver them in perfect condition. However, it may happen that an order is damaged during transport or that something else occurs which entitles you to warranty. Under European law, we are liable for any lack of conformity that becomes apparent within two years of delivery. You may have additional rights under Dutch law.
If you discover a defect or should reasonably have discovered it, you must contact us within a reasonable period. A reasonable period is at least two months.
If you contact us in time, we will arrange a free repair or replacement.
Telephone customer service
Creative Cosmetics highly values excellent service. On working days from 10:00–17:00, we are ready to answer all your questions.
Deze hoort bij mijn dagroutine en zou hem echt niet meer kunnen missen
Hi, bedankt voor je enthousiaste review! We zijn blij dat de Balance Primer zo goed bij je past en een vaste plek in je routine heeft. Veel plezier ermee! Liefs, Team CC
Prima mascara, blijft goed zitten, smeert niet onder je ogen. Geen hele dramatische look, gewoon een klein beetje extra oompf aan je eigen wimpers. Heel geschikt voor een naturel look
Dank je wel, Vanessa! Fijn om te horen dat de mascara perfect is voor een natuurlijke look. We hopen je snel weer te zien bij Creative Cosmetics!
